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Support & Help Center
Answers, contact options, and everything else you need to travel worry-free.
How can we help?
Browse the most common topics, or jump straight to the FAQ or contact form below.
Booking Help
Guidance on searching routes, selecting seats, and completing your purchase.
Payments & Refunds
Details on Fonepay QR payments, plus how refunds are processed.
Frequently Asked Questions
Quick answers to what travelers ask us most.
Search your route on the homepage, pick a bus and seat, enter passenger details, and pay securely by scanning a Fonepay QR with your mobile banking app. Your e-ticket is issued instantly and saved to My Bookings.
Yes. Most operators allow free cancellation up to 24 hours before departure. Open the booking in My Bookings and select Cancel — refunds are returned to your original payment method within 3-5 business days.
We accept payment by Fonepay QR, which works with most Nepali mobile banking apps. All transactions are protected with industry-standard encryption.
Your ticket is always available under My Bookings even if an email doesn't arrive. Open the booking and tap Download / Print Ticket to get your QR code instantly.
Every operator on Yatra Booking is vetted for safety records, vehicle condition, and service quality before they can list routes.
Yes — we never sell your data, and payment details are handled entirely by our encrypted payment partners. See our Privacy Policy below for the full details.
Contact Us
Can't find what you're looking for? Send us a message and we'll get back to you.
support@yatrabooking.com.np
Phone
+977 01-5971585
Support Hours
24/7 Service
Office
Near Subidhanagar, Bigmart